At Urban Sales, we offer dedicated customer support to assist you before, during, and after your purchase. You can reach our team through email, WhatsApp, or our Contact Us page for help with orders, payments, returns, or general inquiries. We’re here to make your shopping experience smooth and stress-free.

Urban Sales does not ship orders in parts. If you received only part of your order, please contact our customer support team immediately. We’ll investigate the issue with our delivery partners and ensure you receive the remaining items as quickly as possible.

We’re sorry to hear that! If your order arrives damaged, please contact our support team within 48 hours of delivery with photos or a short video showing the issue

Unfortunately, Urban Sales does not offer product exchanges at this time. However, if your item arrives defective or incorrect, you can return it within 7 days of delivery for a refund or replacement (based on our return policy).

Please double-check that your discount code is still valid and that it applies to the items in your cart. Some codes have expiration dates or product exclusions. If the issue persists, contact our support team and we’ll help you apply your discount manually if it’s still valid.

Yes, in some cases we can offer express shipping for an additional fee. If you’d like to receive your order sooner, please contact us before completing your purchase so we can confirm availability and cost for your location.