At Urban Sales, customer satisfaction is our top priority. We strive to ensure that every product you purchase meets your expectations. However, if you are not completely satisfied with your order, please review our refund policy below:
1. Eligibility for Refunds
•Refunds are only applicable to items that are defective, damaged, or not as described.
•To qualify for a refund, items must be unused, in their original packaging, and returned within 7 days of delivery.
•Proof of purchase (such as an order confirmation or receipt) is required for all refund requests.
2. Non-Refundable Items
•Products that have been used, damaged by the customer, or altered in any way are not eligible for a refund.
•Sale or clearance items are considered final and cannot be refunded.
3. Refund Process
•Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
•Approved refunds will be processed within 5–10 business days, and the amount will be credited to your original method of payment.
4. Shipping Costs
•Shipping fees are non-refundable.
•Customers are responsible for return shipping costs unless the product received was defective or incorrect.
5. Contact Us
For refund requests or further assistance, contact our support team at (urbansales43@gmail.com /0536466484) with your order and details of the issue.